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Privacy Policy

Completely Mutts Ltd customer privacy notice

 

Registered name: Completely Mutts Ltd

 

This privacy notice tells you what to expect us to do with your personal information.

 

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

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Contact details

 

Email: wearecompletelymutts@outlook.co.uk

 

What information we collect, use, and why

 

We collect or use the following information to provide services and goods, including delivery:

 

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Account information

  • Information relating to loyalty programmes

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

 

We collect or use the following information for the operation of customer accounts and guarantees:

 

  • Names and contact details

  • AddressesPayment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

  • Marketing preferences

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We collect or use the following information for service updates or marketing purposes:

 

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Purchase or viewing history

  • Website and app user journey information

 

We collect or use the following personal information for dealing with queries, complaints or claims:

 

  • Names and contact details

  • AddressPayment details

  • Account information

  • Purchase or service history

  • Relevant information from previous investigations

  • Customer or client accounts and records

  • Financial transaction information

  • Correspondence

 

Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

  • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

  • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide services and goods are:

 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • ​We want to provide the highest level of customer service as we possibly can. To do this we collect information that will help us do so, such as purchase history. This will ensure any issues are dealt with promptly and efficiently and within accordance to the Consumer Rights Act.

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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

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  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We would love to keep you up-to-date with current offers and any loyalty rewards we may offer in the future. By collecting your data, we can ensure we're providing you with offers and loyalty rewards that are relevant.

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We want to provide the highest level of customer service as we possibly can. To do this we collect information that will help us do so, such as purchase history. This will ensure any issues are dealt with promptly and efficiently and within accordance to the Consumer Rights Act.

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Where we get personal information from

 

Directly from you

 

How long we keep information

 

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Who we share information with

 

Others we share personal information with

  • Organisations we’re legally obliged to share personal information with

  • Suppliers and service providers

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How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:

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Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

 

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated19 October 2024

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